These conditions determine the procedure for ordering, payment, delivery, and reclamation of products offered on this site www. services.Luminary-lab.com Website may be used for your private use without any fees for use, and according to the following terms and conditions.
The seller is Luminary lab d.o.o., and the buyer is a visitor to this site who fills in an electronic order, sends it to the seller and makes payment by credit card.

ORDERING
The customer orders the product or products via the electronic order form.
A customer is considered to be any person who electronically orders at least one product, fills in the required information and sends the order.
All prices are expressed in Bosnian national currency, Bosnian Marks (KM).
Goods are ordered electronically, by clicking on a specific product and storing it in the cart. The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment.

PAYMENT
Ordered products or services are paid online with one of the credit cards: Mastercard, Maestro or Visa. The payment is processed through the Monri Secure Payment system.

DELIVERY
No physical delivery is provided, as Luminary lab d.o.o. do not sell a physical product but rather a digital service offered in the form of consultations.
Immediately after the payment, direct contact with the customer is established to carry out the service.

COMPLAINTS
The seller is obliged to deliver a service that is technically correct and corresponds to the product description listed on www.services.luminary-lab.com. Any complaint can be sent to info@luminary-lab.com.
Any form of refund is not expected.

Luminary lab d.o.o. Sarajevo
Kolodvorska 5, 71000 Sarajevo, Bosna i Hercegovina
MBS: 65-01-1109-21 kod Općinskog suda u Sarajevu,
JIB: 4202985530005, ID: 202985530005

+387 062 199 758, info@luminary-lab.com

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